There are a handful of big companies that really understand customer relationships in a deep way. A couple of them sell this expertise in the form of customer relationship management (CRM) software and related consulting.

Read More

E.F. Shumacher wrote Small is Beautiful in 1973. Shumacher learned a lot about disruptive innovation from his prof Joseph Schumpeter. A lot of us that found advantages in smaller organizations have been quoting him for decades.

Read More

The cacophony that is U.S. public education is a function of overlapping frames — the variety of aims and perspectives from which stakeholders approach the ‘system.’  The following is a list of ten dominant frames that can be used as a set of opportunities for innovation — not just in public education but in the myriad communities that have a stake in its future.

Read More