Many organizations have failed to focus on the experiences of their most important competitive advantage: employees. It’s now time to talk about the employee experience (EX). That’s why I’ve founded eX Summit, a space to debate the importance and impact of the employee experience. Our first event eX Indy will take place on September 22 in Indianapolis.
Unless you’re Apple, you’ve just released the 6th generation of iPhone and the masses see that as the latest most innovative product on earth (yeah, Apple can still make believe), consumers don’t care about incremental updates to your “new” product.
As an organization, you need a clear purpose to connect with your employees and customers on an emotional level, in an engaging, meaningful and compelling way.
Creativity drives problem solving, innovation and entrepreneurship. It is a critical skill (and mindset) that leads to new and more efficient solutions to existing problems. It also enables individuals and organizations to find ways to address customers’ needs as a differentiating factor. In theory, creativity is widely praised and desired. But, in reality, creative solutions are often met with pushback, reluctance and even hostility.